Windows Diagnostic Tool

F5 Distributed Cloud App Infrastructure Protection (AIP) built a tool to gather system data and logs from hosts when customers experience issues with the Agent installed on their systems. This tool works with Windows operating systems (OSs).

If you experience issues with your Agent, then run the tool. Attach the output of the tool and a summary of your concerns in an email to aipsupport@f5.com.

Note

Distributed Cloud AIP actively supports the current Agent and the two previous Agent versions. See Agent Support Policy for more information.

Download the latest Windows Support Tool.

The msi is a Powershell script that you need to run on the host itself. The support tool generates a .zip file named TSLogs_<SERVER_NAME>_<CURRENT_DATE>.zip, which contains Agent-related configuration files and logs.

 

 

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