Linux Diagnostic Tool and Support Logs

F5 Distributed Cloud App Infrastructure Protection (AIP) built a tool to gather system data and logs from hosts when customers experience issues with the Agent installed on their systems. This tool works with all operating systems (OSs).

If you experience issues with your Agent, then run the tool. Attach the output of the tool and a summary of your concerns in an email to aipsupport@f5.com

Note

Distributed Cloud AIP actively supports the current Agent and the two previous Agent versions. See Agent Support Policy for more information.

Important

If you use a containerized Agent, then skip to step 2. Support Tools are already installed for your Agent.

    1. Install the Distributed Cloud AIP support tools. Depending on your system's package manager, install the tools using either of the following commands:
      apt-get install threatstack-agent-support

      OR

      yum install threatstack-agent-support

      This installs the support tools into the folder /opt/threatstack-agent-support/.

      Note

      If your system uses neither yum nor apt-get, please contact Distributed Cloud AIP Customer Support to discuss alternative options

    2. CD into the newly installed directory
      cd /opt/threatstack-agent-support
    3. Run the shell script diagnostics.sh.
      sudo ./diagnostics.sh

      This shell script gathers system and agent data, tars the resulting files and log folders, and encrypts it.

    4. Send the encrypted .tar file to support@threatstack.com.
Was this article helpful?
0 out of 0 found this helpful