Diagnostic Tools and Support Logs

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Due to the varying nature of our customers environments Threat Stack has built a tool to gather system data and logs from hosts when customers are having trouble with the agent installed on them.

If you are experiencing trouble please run the tool, and send us a summary of your concern with the output attached to support@threatstack.com

Note

Threat Stack actively supports the current agent and the two previous versions. See the Agent Support Policy article for more information.

1) Install the Threat Stack support tools

apt-get install threatstack-agent-support

This installs the support tools into the folder /opt/threatstack-agent-support/

2) Run the shell script diagnostics.sh.

sudo ./diagnostics.sh

This shell script gathers system and agent data, tars the resulting files and log folders, and encrypts it.

3) Send the .tar file to support@threatstack.com

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