Threat Stack built a tool to gather system data and logs from hosts when customers experience issues with the Agent installed on their systems. This tool works with all operating systems (OSs).
If you experience issues with your Agent, then run the tool. Attach the output of the tool and a summary of your concerns to an e-mail to email@example.com
Threat Stack actively supports the current Agent and the two previous Agent versions. See the Agent Support Policy article for more information.
- Install the Threat Stack support tools. Depending on your system's package manager, install the tools using either of the following commands:
apt-get install threatstack-agent-support
yum install threatstack-agent-support
This installs the support tools into the folder /opt/threatstack-agent-support/
If your system uses neither yum nor apt-get, please contact Threat Stack Customer Support to discuss alternative options
- Run the shell script diagnostics.sh.
This shell script gathers system and agent data, tars the resulting files and log folders, and encrypts it.
- Send the encrypted .tar file to firstname.lastname@example.org