Agent and OS Support Policy

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Introduction

Threat Stack supports specific versions of the Agent and Operating Systems (OSs). Understanding key aspects of this support model helps customers make informed decisions on when to update, upgrade, or make other changes to their infrastructure.

Support Policy

Threat Stack Agent

Threat Stack supports the latest version of the Agent and the previous two Agent releases. To view a list of the currently supported Agents, see the System Requirements article.

OS and Supported Software

Threat Stack also supports the latest version of an OS and the previous two releases of that OS. Additionally, Threat Stack supports the latest release of any software supported by that OS (such as a chat or e-mail integration) and the previous two releases of that software. To view a list of the currently the supported OSs, see the System Requirements article. 

Support Requests

Threat Stack reserves the right to refuse service of an unsupported Agent, OS, or software supported by the OS, and may request the customer upgrade to a supported version to determine whether or not the current version resolves their issue.